Politique de Confidentialité

This privacy policy explains how Auto Propre Lyon collects, uses, and protects your personal information when you use our online platform or services. We are committed to respecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information that you provide directly to us when you interact with our service or use our site. This may include:

• Contact details such as your name, telephone number, and potentially email address if provided through online forms, although we do not collect or use email or phone for official privacy contact methods under this policy.
• Information necessary for providing our automotive services, such as details about your vehicle (make, model, license plate) if relevant to a booking or service request.
• Payment information, if you make bookings or purchases through our online platform (note: we process payments securely but do not store full payment card details on our systems).
• Information you provide when you communicate with us, such as inquiries or feedback submitted through our site.

We may also automatically collect certain information about your device and how you interact with our site, using technologies like cookies and web analytics. This may include your IP address, browser type, operating system, referral URLs, and browsing activity on our site.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the automotive services you request from Auto Propre Lyon, including scheduling, confirming, and performing car wash and detailing services.
• To process transactions and manage your account or booking details.
• To communicate with you about your bookings, services, and inquiries (excluding electronic communication for privacy contacts as per this policy).
• To improve our services and our online platform based on usage patterns and feedback.
• To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: Processing is necessary to provide the services you have requested or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests in operating our business, improving our services, or ensuring the security of our platform, provided these interests are not overridden by your data protection rights.
• Compliance with a legal obligation: Processing is necessary to comply with laws and regulations applicable to our business.
• Consent: In certain cases, we may rely on your consent to process specific types of information, particularly for activities like sending marketing communications (where permitted by law). You have the right to withdraw your consent at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing. When your data is no longer required, we will securely delete or anonymize it.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers who perform functions on our behalf, such as payment processing, website hosting, or IT support. These providers are contractually bound to protect your data and use it only for the purposes for which we disclose it to them.
• With legal authorities if required by law or in response to a valid legal process, such as a court order or subpoena.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.

We do not sell or rent your personal information to third parties for their marketing purposes.

Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
• Right to Object: You have the right to object to our processing of your personal information, particularly where we rely on legitimate interests as the legal basis.
• Right to Withdraw Consent: If we are relying on your consent to process your information, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority responsible for data protection in your country.

To exercise any of these rights, please contact us using the physical address provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, or if you wish to exercise your data protection rights, please contact us in writing at our physical address: